NeonStar Casino Terms & Conditions – Safe & Fair Play

Terms and Conditions of NeonStar Casino

Welcome to NeonStar Casino, the premier online gaming platform in the Philippines. By using our website, you agree to the following terms and conditions. Please read this document carefully to ensure a safe, fair, and enjoyable gaming experience.

1. General Terms

1.1 Acceptance of Terms:
By registering and accessing NeonStar Casino, you agree to be bound by these terms and conditions. Non-compliance may result in account suspension or termination.

1.2 Eligibility:

• Users must be at least 18 years old or the legal gambling age in their jurisdiction.
• Residents of restricted countries are not permitted to register or play.

1.3 Changes to Terms:
NeonStar Casino reserves the right to update these terms without prior notice. Players will be notified of significant changes via email or in-platform notifications.

2. Account Registration

2.1 Account Information:
Players must provide accurate personal information during registration. Fake or misleading information may result in account closure.

2.2 One Account Policy:
Each player may only have one account. Multiple accounts are prohibited and may lead to the confiscation of winnings.

2.3 Account Security:
Players are responsible for maintaining the confidentiality of their login credentials. Notify us immediately if you suspect unauthorized access.

Learn more about account security

3. Deposits and Withdrawals

3.1 Payment Methods:
We support a variety of secure payment options, including GCash, PayMaya, and bank transfers. Transactions are encrypted for your protection.

3.2 Minimum Deposit and Withdrawal:

• Minimum deposit: ₱500
• Minimum withdrawal: ₱1,000
  Additional fees may apply depending on the payment method.

3.3 Verification Process:
For withdrawals, players must complete a Know Your Customer (KYC) verification process, including identity and payment method verification.

Explore payment options

4. Bonuses and Promotions

4.1 Welcome Bonus:
New players can claim a ₱5,000 welcome bonus upon their first deposit. Terms, including a 5x wagering requirement, apply.

4.2 Promotion Terms:
Bonuses cannot be withdrawn directly and must be used according to the specified wagering requirements. Abuse of bonuses may lead to disqualification.

4.3 Exclusive Promotions:
VIP players enjoy exclusive rewards, including cashback, higher bonuses, and priority withdrawals.

Check current promotions

5. Gaming Policy

5.1 Fair Play:
All games at NeonStar Casino are provided by licensed developers and are regularly audited for fairness.

5.2 Responsible Gaming:
Players are encouraged to set limits on their deposits, wagers, and playtime. We provide tools to promote responsible gaming, including self-exclusion options.

Learn about responsible gaming

6. Privacy and Security

6.1 Data Protection:
We adhere to strict data protection protocols, ensuring your personal information is safe from unauthorized access. Our platform uses SSL encryption for secure transactions.

6.2 Third-Party Sharing:
NeonStar Casino does not sell or share your data with third parties without your consent, except as required by law.

Read our full privacy policy

7. Account Suspension and Closure

7.1 Reasons for Account Closure:
NeonStar Casino reserves the right to suspend or terminate accounts due to:

• Fraudulent activity
• Violation of these terms
• Abuse of bonuses or promotions

7.2 Appeal Process:
Players may appeal account closures by contacting support@neonstar.ph. Decisions will be reviewed within 10 business days.

8. Dispute Resolution

8.1 Complaint Process:
Players can file complaints via our Help Center or Live Chat. We aim to resolve disputes within 72 hours.

8.2 Governing Law:
These terms are governed by the laws of the Philippines and are compliant with PAGCOR regulations.

9. Limitations of Liability

NeonStar Casino is not liable for any losses resulting from:

• Technical issues beyond our control
• Player misuse of the platform
• Breach of third-party payment provider agreements

10. Contact Information

For questions regarding these terms, please reach out to our 24/7 support team via:

• Live Chat: Available on our website
• Email: support@neonstar.ph

Visit the Help Center

Frequently Asked Questions